A well-trained Frontline officer, Receptionist or Salesperson is a source of security, prosperity and power; it is on this foundation that the Institute conducted a Capacity Building Workshop on Business Protocol, Etiquette and Grooming for Cutting Edge Frontline Officers and Salespersons on 28 September 2017.

This tailor-made Training workshop was part of the Institute’s pilot programmes to capacitate and polish Receptionists, Secretaries and Salespersons as integral components and workflow quality assurance of an organization. It was also meant to equip them with extra skills to handle and multi-task responsibilities with finis and excellence.

Some of the aspects covered in the workshop include Office Protocols, Business, Corporate and Social Etiquettes for Successful Receptionists, Event Management, Person to Person etiquettes, Professionalism, Image and Self Projection, Time management and Effective Customer service etiquettes.

The workshop was conducted on a participant-centered approach and it also consisted of interactive plenary discussions. The overall objective of the Workshop was to complement and broaden success for Salespersons and Receptionists as they sell themselves first before selling the organisation.